100% Freshness Guarantee & Refund Policy

Because sea fish and crustaceans are fresh and perishable:

• Please inspect your package in the presence of the delivery person whenever possible.
• Ensure the ice packing is intact and the fish texture and smell meet fresh catch standards.

• Freshness Issue: Any sign that the fish or seafood was spoiled or temperature compromised during transit.
• Wrong Item / Weight Discrepancy: If a different species or significantly incorrect weight was delivered.
• Damaged Packaging: The cold box was crushed or breached in transit.

To report an issue:

1. Take clear photos or a short video of the seafood and packaging within 3 hours of receipt.
2. Send the photos along with your Order ID to our WhatsApp support team.
3. Our quality manager will review and approve an instant replacement or refund on the spot.

Approved refunds will be sent within 24 hours via bKash, Nagad, or bank transfer for instant resolution.